Nearly everyone had had this moments when he/she needed to put something together or gain knowledge from a manual and failed completely. What was supposed to be a cupboard turned out to be a mass of flake boards that will collapse instantly. In contrast to the cupboard experience many people are holding great manuals in their hands every day e.g. when they are using an air plane to get somewhere. I'm talking about this 3 pages of safety instructions which are demonstrating where to find what in an emergency and how to get out of the plane if necessary.
Recently I received a "safety instruction" card for the internet. Well, not that I really need one but I liked the way it communicate information. It's in German but you'll know what's meant with a little fantasy :)
Take care while shopping via the internet ;).
